Customer Org Engagement Specialist

The Customer Organization Engagement Specialist delivers on our Purpose by providing administrative and project support to the Employee Engagement & Insights Team. This role acknowledges Employee life events on behalf of Customer CARE Senior Leaders, coordinating run-of-show and prepping items for meetings and events, paying vendor invoices, reconciling budgets, and providing support to the Employee Engagement & Insights Team.

• Participate actively in regularly scheduled meetings for both the Team and department to ensure successful results that meet the changing needs of SWA
• Assist in the delivery of projects on time, on target, and on budget
• Manage logistics for a variety of department initiatives
• Organize materials for meetings, presentations, and reports
• Capture notes and project flows into PowerPoint presentations
• Communicate with outside sources, vendors, Teams, and internal Customers via personal contact, telephone, and written correspondence

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, note taking, designing forms, and other office procedures
• Knowledge of event and meeting planning
• Ability to think strategically and work independently
• Ability to communicate effectively in both written and verbal formats
• Ability to prioritize responsibilities and modify actions based on needs of the business
• Ability to demonstrate flexibility, common sense, and good judgment
• Ability to meet confidentiality expectations regarding confidential, proprietary, and sensitive Company information

• Fly for free on any open seat on all Southwest flights
• 401(k) with Company contributions up to 9.3%
• ProfitSharing contribution
• Competitive health insurance

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.