Receivable Account Analyst - CSS

As a receivable account analyst on our CSS team, you’ll manage routine and complex accounts throughout their complete lifecycle...

• Review and interpret legal agreements to ensure accurate account setup.
• Set up accounts in billing systems, entering all required information, formulas, and calculations for various deductible and self-insured plan types.
• Produce installment, paid loss, and valuation billings, along with specialized reports, in accordance with billing schedules.
• Extract claim data from loss systems to support billing exhibits.
• Reconcile and balance assigned accounts, apply payments, research discrepancies, and process return checks.
• Manage collections on assigned accounts, resolving disputes and payment issues by collaborating with business partners.
• Coordinate with internal teams to improve cash flow processes.
• Achieve and maintain established productivity and quality standards.
• Perform other related duties as assigned.

• Bachelor’s degree or equivalent work experience.
• Strong communication and negotiation skills, with the ability to engage across all levels of the organization.
• Proficiency in Microsoft Excel, Word, databases, and reporting tools.
• Prior experience in TPA or commercial insurance billing preferred.
• Strong analytical skills with the ability to identify and resolve issues.
• Self-starter who can work independently and in a team environment.
• Ability to balance accuracy with timeliness in a fast-paced environment.
• Creative, “outside-the-box” thinker who challenges the status quo and drives process improvements.
• Demonstrated ability to quickly learn and adapt to changing priorities.
• Proven track record of identifying gaps in processes, recommending solutions, and following through to resolution.
• Strong collaboration skills to build and maintain business partnerships.
• Ability to appropriately escalate concerns that may impact deadlines or deliverables.

• Health Insurance
• 401k matching
• Retirement
• Paid Time Off
• Wellness Program
• Volunteer Encouragement

Taking care of our customers, our communities and each other. That’s the Travelers Promise.