Service Senior Supervisor - Branded Cards

The Service Sr. Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team

• Lead and develop a team of 15-25 care professionals
• Develop leaders and their skill set
• Evaluate team’s performance
• Create and execute realistic action steps
• Drive organizational change
• Achieve team performance excellence
• Recruit, hire and build a team
• Fulfilling the clients’ necessities
• Assess risk when business decisions are made
• Supervise the activity of others
• Create accountability with those who fail to maintain standards

• 2-5 years of relevant experience in a Customer Service role
• Proficient project management skills
• Effective written and verbal communication
• Influencing and relationship management skills
• Proficient with Microsoft Office

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages
• planned time off (vacation)
• unplanned time off (sick leave)
• paid holidays

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