Business Insights and Visualization Specialist

Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

• Data Analysis and Insights: Analyze large datasets to identify trends, patterns, and insights that can drive business decisions.
• Storytelling with Data: Craft compelling narratives around data insights to effectively communicate findings to both technical and non-technical audiences.
• Data Visualization: Create high-quality data visualizations, including charts, graphs, and dashboards, to represent data insights visually.
• Collaboration: Work closely with data stewards, data owners, and other stakeholders to ensure data quality and accuracy.
• Reporting and Documentation: Develop and maintain comprehensive documentation of data analysis processes, methodologies, and findings.
• Continuous Improvement: Stay up-to-date with the latest trends and best practices in data analysis, visualization, and storytelling.
• Security: Ensure our data access & availability through dashboards, scorecards, and other reporting sources is compliant with Microsoft security & privacy standards

• Education: Bachelor's degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field. A Master's degree is a plus.
• Experience: Minimum of 7-10 years of experience in data analysis, data visualization, or a related role Experience working with large datasets and complex data environments.
• Experience in Customer Experience & Support and/or BPO environments a plus.
• Technical Skills: Proficiency in data analysis tools and programming languages such as SQL, Python, or R. Strong experience with data visualization tools like Power BI, Tableau, or similar.
• Analytical Skills: Excellent analytical and problem-solving skills. Ability to interpret complex data and translate it into actionable insights.
• Communication Skills: Strong written and verbal communication skills. Ability to present data insights in a clear and compelling manner to diverse audiences.
• Collaboration: Proven ability to work effectively in a collaborative team environment. Experience working with cross-functional teams and managing stakeholder and organizational relationships and demands.
• Attention to Detail: High level of attention to detail and accuracy in data analysis and visualization.

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.