Principal Associate, Design Research

Capital One’s Experience Design organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research is to accelerate teams’ learning velocity. We do this by conducting primary research studies, assessments, and testing. Additionally, we oversee democratized research/testing conducted by others. A key aspect of our role is to find and synthesize existing research and data to help teams acquire the knowledge they seek to make informed decisions.

• Collaborate with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps
• Track research questions and insights within your portfolio
• Find and synthesize existing research and data to help teams acquire the knowledge they seek to make informed decisions

• At least 3 years conducting user research
• At least 3 years conducting quantitative or qualitative primary research or data analysis
• Exceptional business communications (verbal and written)
• Proven ability to influence executives

• 401k matching
• Health insurance
• Flight privileges
• Long-term incentives (LTI)
• Cash bonus(es)

Capital One’s Experience Design organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research is to accelerate teams’ learning velocity. We do this by conducting primary research studies, assessments, and testing. Additionally, we oversee democratized research/testing conducted by others. A key aspect of our role is to find and synthesize existing research and data to help teams acquire the knowledge they seek to make informed decisions.