Data Insights Consultant

Data Insights Consultant in Dallas, Texas, United States of America | Marketing & Southwest Business at Southwest

• Work cross-functionally with sales organization to understand data needs and data gaps based on business plans and identify road-map for delivery
• Influences development of Southwest Business data road-map
• Provides guidance on prioritization and sequencing of this effort
• Creates and manages work plan to translate business data/reporting needs from concept to delivery
• Works to consolidate all Southwest Business related data elements, transform the data as necessary, and present them back to end users via appropriate tools and format
• Works cross-functionally with technology counterparts to understand Southwest Business data structure and flow of data from DB into business/visualization tools
• Provides guidance and recommendations on best practices
• Monitors the accuracy of all data elements including those sourced via productionized internal database as well as those that are self-reported within the CRM tool
• Provides guidance and recommendations surrounding data governance needs for Account Managers in order to ensure accuracy of self-reported data within the sales organization CRM solution
• Collaborates with other Departments (Marketing, Network Planning, Revenue Management) to identify and source relevant content for incorporation into data/reporting needs
• Evaluate available resources (relational databases, data transformation tools, visualization tools) on an ongoing basis and provide recommendations regarding best fit for data needs
• Partners with Performance and Planning/Sales Analytics, support in the development of reporting and analysis for Southwest Business, including: executive reporting of sales results, key metrics and KPIs, campaign tracking and analysis, sales pipeline, corporate contracts, and ad hoc strategic analysis
• Creates tracking mechanisms to proactively monitor and identify opportunities for revenue growth
• Identify project/analysis opportunities and prioritizes in context of other work
• Attend, actively participate in, and lead meetings involving complex issues
• Develop business intelligence reports and Sales data tools to support KPI’s, performance, portfolio, and pipeline management

• Ability to interpret data, draw implications and modify approach
• Possesses strong interpersonal and presentation skills, with ability to articulate complex concepts in an appropriate manner for the intended audience
• Skilled in learning and problem solving with consistently demonstrated abilities in these area
• Ability to take comprehensive view of role ownership; is able to see ahead and move forward with requisite course of action without being instructed by Leader
• Ability to consistently recommend actionable solutions to the team
• Ability to prioritize own work and actively makes trade-offs to move items with highest revenue opportunity or greatest sense of urgency to prime importance
• Ability to be self-motivated with the ability to work independently or as part of a team
• Ability to maintain a strong customer service orientation
• Skilled in viewing problems as an opportunity for improvement
• Ability to make decisions in an ambiguous environment
• Ability to function under stress, meet deadlines, juggle multiple tasks, and work as a team player with little supervision
• Excellent communication skills
• Skilled in Microsoft Office and particularly Excel and SQL skills including the ability to develop automated processes
• Skilled oral and written communicator who can effectively manage relationships internally and externally, able to clearly summarize key insights for varied audiences up to the Vice President level
• Ability to advise Team and department with technical aspects
• Ability to translate complicated technical information to a visual representation that non-technical users can understand
• Knowledge in using network to gather data/information and prepare work deliverables efficiently
• Ability to be a self-learner that leverages continuing education and technology self-service initiatives to improve efficiencies, accuracy, and productivity for the team

• Fly for free on any open seat on all Southwest flights
• 401(k) with Company contributions up to 9.3%
• ProfitSharing contribution
• Competitive health insurance

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.