Account Service Manager (US)

Account Service Manager (US) - Elevance Health

• Take ownership of identifying, addressing, and resolving strategic issues
• Provides strategic planning and account management for large accounts
• Directs and manages the administration of contractual requirements and obligations
• Manages the new and renewal implementation process for accounts
• Interfaces with operations to ensure smooth delivery of services
• Maintains ongoing account relationships at multiple levels throughout the customers' organizations
• Makes recommendations for improvements to meet customers' expectations
• Provides both on-site and off-site customer service
• Coordinates open enrollment meetings, renewal process and training sessions
• Makes routine account visits

• Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship
• Bilingual – English and Spanish preferred
• Proven experience in managing client relationships and driving customer satisfaction within a service-focused role is strongly preferred
• Excellent communication and interpersonal skills, capable of effectively collaborating with diverse teams and stakeholders is preferred

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Short and long term disability benefits
• Medical, dental, vision benefits
• Wellness programs and financial education resources

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler