Network Access Center Specialist

The frontline Representative is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized SWR Network Access Center. Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards.

• Fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized SWR Network Access Center
• Providing exceptional customer service
• Striving to anticipate and meet the needs of AdventHealth consumers
• Treating all consumers and colleagues with dignity and respect
• Working collaboratively with colleagues to achieve quality and performance standards

• High School Diploma or equivalent
• 1 year prior experience in a call center or customer service environment
• 1 year of experience in a healthcare setting focused on patient care

• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

AdventHealth is a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit.