Bilingual Nurse Case Manager

The Nurse Case Manager is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by McKesson Specialty.

• Provide professional nursing care to patients and use therapeutic communication and clinical decision-making skills to improve lives and advance health outcomes for all.
• Assess the health status of patients and teach them to understand their condition and medication.
• Establish a compassionate environment and promote patient independence.
• Liaise with patients, insurers, and physicians regarding documentation required for maximum reimbursement coverage.
• Process data entry activities of pertinent information received at different points of contact during the delivery of program services.
• Provide answers to general inquiry calls submitted via telephone, web-based platforms, or in person, on program services, disease state, or product-related questions.
• Liaise with physicians' offices, services providers, and other parties to provide comprehensive and coordinated service to patients and physicians.
• Receive, record, and report Adverse Events, as per program working instructions.
• Maintain service levels in case management, including Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators established at the Program level.

• Minimum 2 years of relevant experience.
• Must be an RN, RPN, or NP with the College of Nurses of Ontario, Canada.
• Strong written and verbal communication skills in English and French.

• Medical, Dental, and Vision
• Health Spending Accounts
• Flexible Spending Accounts
• 401(k)
• Pension (Canada)
• Employee Stock Purchase Plan
• Mental Health Programs
• Flexible Schedules
• Paid Time Off
• Wellness Program
• Education Reimbursement
• Volunteer Opportunities

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