Technology Analyst

Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Technology Analyst supports the Common Use Team by collaborating with Common Use Airports across our network (approx. 75% of our total network) to conduct analysis and provide solutions that are aligned with stated requirements and comply with departmental standards and timelines.

• Apply knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems
• Partner with other Technology Team members to provide advice or solutions within his or her area of expertise
• Stay informed about current developments within his or her expertise
• Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Estimate effort and value for solutions
• Apply business solutions with broad level knowledge about technology platforms/architectures
• Verify information and carefully review and check the accuracy of own work using dependency identification processes in technology work
• Establish or follow prioritization process to drive work, completing work with a sense of urgency
• Express ideas, business or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis
• Monitor program risks, issues, and scope proactively, ensuring the appropriate level of priority, visibility and escalation
• May perform other job duties as directed by Employee's Leaders

• Proficient knowledge of business analysis, process modeling and redesign
• Proficient knowledge of technical environments
• Proficient knowledge of software development methodologies
• Skilled in partnering, communication, and negotiation in working with various Teams and/or external partners
• Ability to analyze medium to large Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
• Ability to work effectively in a strong Customer service/team oriented environment
• Ability to research, create, and document requirements, processes, and technical specifications
• Ability to manage and prioritize effectively multiple and widely varied work streams/tasks
• Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work; able to mentor others to do the same
• Ability to teach and mentor others concerning technical and business subjects

• Fly for free on any open seat on all Southwest flights
• 401(k) with Company contributions up to 9.3%
• ProfitSharing contribution
• Competitive health insurance

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.