Services Head Indonesia

This role is responsible for leading the Indonesia Services business and covers the five business verticals of Payments, Liquidity Management, Trade & Working Capital, Investor Services and Issuer Services. As part of this responsibility, the role manages a team of senior professionals and is responsible for driving the business and client strategy, new business development, product innovation, client experience, delivery of the financial plans and maintaining a robust risk and controls environment for the business in Indonesia.

• Champion Client engagement and focus on growing the client relationship partnering closely with Banking.
• Drive customer segmentation, product positioning, pricing, and marketing plans for each client segment.
• Own senior sponsorship for top client relationships.
• Drive product strategy, execution of key product enhancements, and superior product delivery.
• Own client experience and work with key partners across Banking, Sales, Product, Operations and Service teams.
• Deliver Market intelligence and feedback as a source of challenge for the product heads.
• Create and deliver a multi-year financial plan tied to key drivers and existing and potential customers.
• Achieve targets set for revenues, expenses, EBIT, balance sheet, headcount, as well as appropriate ratios such as efficiency ratios, Return on Assets, Return on Tangible Common Equity, RLAP etc.
• Create and deliver a multi-year financial plan tied to key growth drivers, corridors, product and volume growth objectives, RWA and ROTCE optimization.
• Achieve targets set for revenue, RWA and ROTCE.
• Establish a strong risk and control culture across the team.
• Maintain a pristine controls environment and lead key activities such as regulatory interaction, Issue & CAP management, Continuity of Business etc.
• Work closely with second- and third-line partners to ensure strong engagement to meet business priorities.
• Formulate strategy around external engagement with appropriate regulatory bodies, market infrastructures, central bank, and other industry bodies in Indonesia.
• Drive Citi’s agenda and desired outcomes.
• Ensure strong representation in key management and governance committees such as the Country Coordination Committees, ALCO, and other local forums.
• Ensure the Services business operates within the framework prescribed for Citibank Indonesia and follows all required legal entity policies, procedures and regulations.
• Execute on the talent strategy within Indonesia, taking a critical review of organizational requirements and optimum structure.
• Promote an inclusive and ethical culture, drive diversity, and oversee team development plans.
• Hire talented individuals to deliver the Services strategy within Indonesia.

• 15+ years of experience, including 10+ years' managerial experience
• Possesses in-depth knowledge of banking products
• Advanced marketing and selling skills & ‘customer first’ mind-set
• Proven track record in the managing the various product pillars that comprise the Services business portfolio.
• Consistently demonstrates clear and concise written and verbal communication
• Persuasive and articulate personality
• Excellent interpersonal skills to deal internally and externally with clients
• Good team skills
• Demonstrated organizational & planning skills
• Ability to manage & synthesize many pieces of solution / technical data into a single, flowing solution within tight timeline
• Proven leadership skills
• Recognized execution skills

Benefits information not provided in this listing.

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