Associate Clinical Programs Analyst (12-Month Contract)

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• Register healthcare providers (HCPs) and patients according to program guidelines.
• Enter and manage patient and program data accurately.
• Respond to general inquiries via phone or online about program services, disease information, and products.
• Provide education and support to patients and healthcare providers on disease management and therapies.
• Complete specialized training on therapies offered by the pharmaceutical team.
• Handle inbound and outbound calls for patient support, including adherence and maintenance.
• Review patient healthcare plans and connect them to additional support services when needed.
• Follow case management protocols, including monitoring, data collection, follow-ups, and reporting adverse events.
• Work with physicians and reimbursement specialists to secure therapy funding and explore alternative funding options.
• Attend meetings and conferences to stay informed and improve patient support.
• Report adverse events to Health Canada and update internal systems.
• Coordinate with physicians, pharmacies, and service providers to ensure smooth patient care.
• Identify opportunities to improve processes and customer service.
• Build strong relationships with key stakeholders and act as a liaison between vendors and manufacturers.
• Prepare and deliver professional presentations internally and externally.
• Support virtual meetings, seminars, and training sessions.
• Collaborate with business development teams to identify growth opportunities and assist with proposals.
• Advocate for public assistance resources for patients when needed.
• Analyze data to identify trends and inform account strategies.
• Represent customer needs internally and communicate urgent issues to senior management.
• Maintain a positive, customer-focused attitude and adapt to changing priorities.

• 5+ years of case/patient management experience.
• Licensed Nurse (RN/RPN/LPN) in good standing with the Province of Ontario's regulatory body.
• Flexibility to travel across North America (approx. 30% travel depending on site assignment).

• Medical, Dental, and Vision
• Health Spending Accounts
• Flexible Spending Accounts
• 401(k) (U.S.)
• Pension (Canada)
• Employee Stock Purchase Plan
• Mental Health Programs
• Flexible Schedules
• Paid Time Off
• Wellness Program
• Education Reimbursement
• Volunteer Opportunities

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