FOS EFB Support, DPS

The FOS EFB Support plays a critical role in supporting the Electronic Flight Bag (EFB) ecosystem used by Delta Flight Operations. This position bridges frontline pilot operational experience with technical product development, ensuring that EFB software and hardware solutions meet the functional, safety, and usability needs of the flight deck environment.

• Provide operational insight and subject‑matter expertise during EFB application development.
• Participate in recurring EFB Program meetings representing frontline operational needs.
• Collect, analyze, and respond to pilot feedback to drive continuous improvement.
• Advise on feature and enhancement prioritization in alignment with EFB Program strategy.
• Generate detailed functional requirements for new and enhanced EFB features.
• Conduct early-stage testing of application builds prior to Production rollout to ensure readiness and usability.
• Assist in the creation, review, and maintenance of EFB documentation and supporting materials.
• Support the development of pilot eLearning and training content related to EFB applications, workflows, and updates.
• Provide input and review for pilot communications related to EFB features, updates, and trial participation.
• Identify potential Safety Management System (SMS) triggers related to EFB changes or issues.
• Support completion of initial Safety Risk Management (SRM) steps, ensuring compliance with safety processes and documentation standards.

• Strong understanding of Delta flight deck operations and frontline pilot workflow.
• Prior experience using or evaluating EFB systems, flight applications, or aviation technology.
• Ability to translate operational needs into technical requirements.
• Excellent communication, documentation, and cross‑functional collaboration skills.
• Strong attention to detail and ability to support structured testing processes.
• Familiarity with SMS concepts and Delta’s SRM framework is preferred.

• Space Available Personal Travel to include eligible dependents.
• Medical, Dental and Vision Plans available.
• Profit Sharing
• 401(k) match (following one year of service).

Delta Air Lines, Inc. is an equal opportunity employer including disability/veteran.