Manager and Senior Data Scientist, Product Owner – Customer Experience GenAI

Travelers Data Scientists are taking the organization to the next level of intelligence by using advanced statistical techniques and machine learning algorithms. As a Manager & Sr. Data Scientist, Product Owner, you will build or use sophisticated models to solve important business problems and enhance our customer experience.

• Manage portions of business or technical projects focused on the design or development of analytical solutions with a focus on product strategy and roadmap.
• Share expertise with the community through discussions, presentations, or peer reviews
• Set and manage expectations with business partners for small projects, and with limited guidance, identify potential conflicts and build consensus.
• Prioritize the GenAI platform backlog, write crisp user stories/acceptance criteria for AI features, dependency/risk management.
• Communicate analysis, insights, and results to team, peers, and business partners, and with guidance, tailor communication to the audience.
• Be a mentor or resource for less experienced analytic talent, onboard new employees and interns, and support recruiting and talent assessment efforts.
• Support various training and skill development initiatives.
• Perform other duties as assigned.

• Masters in STEM related field or equivalent
• 5 years of related experience
• Advanced working knowledge of modeling/GenAI/research/analytics
• GenAI fundamentals including prompt design, few-shot and tool use, RAG pipelines, fine-tuning vs. retrieval tradeoffs, hallucination mitigation, grounding/attribution
• Strong grasp of value creation and business model concepts
• Advanced knowledge of multiple statistical software programs
• Ability to develop advanced models and interpret model results
• Application of advanced statistics underlying data models
• Advanced knowledge in 2-3 of the following: GenAI, Regression, Classification, Machine Vision, Natural Language Processing, Deep Learning and Statistical modeling.

• Health Insurance
• Retirement
• Paid Time Off
• Wellness Program
• Volunteer Encouragement

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years.