Head of Servicing

We are seeking a dynamic and experienced technology leader to join our team as the APAC Head of Technology for Servicing. This role is responsible for driving the platform strategy, managing change and run operations, and delivering exceptional customer experiences across contact centers, servicing, and operations in 11 markets across the APAC region.

• Responsible to drive Platform strategy and roadmap for Servicing and Operational applications, promoting reusable and scalability architecture.
• deliver initiative to enable and deliver Servicing and Operation OKRs in supporting business growth across APAC consumer.
• Accountable to managing the APAC consumption of the Servicing / Operation Platforms to ensure stabilities, remediation of security vulnerabilities, upgrade of tech stack and implementation of enhancement and initiatives.
• Responsible for technology investment planning for the platform and overall Total cost of ownership of the servicing and operation applications.
• People management of the distributed team across Change and Run. Optimising of resource management based on the business demand and technology roadmap.
• Responsible to conduct and prepare for the Servicing and Operation steer co and portfolio governance

• Growth mind set with a focus on solutions that benefit the customer
• Excellent communication and presentation skills with senior management
• Flexible, adaptable and hand on in a fast paced and changing environment
• Able to influence and negotiate with stakeholders and other supporting teams to drive project outcomes
• Able to develop effective working relationships across Chubb at all levels at country, regional and global level
• Able to resolve conflicts that may arise, and clear roadblocks that impede project progress
• Displays a strong understanding of IT and business change aspects of projects
• Able to travel interstate if required and work across APAC time zones

• Flexible, adaptable and hand on in a fast paced and changing environment
• Able to influence and negotiate with stakeholders and other supporting teams to drive project outcomes
• Able to develop effective working relationships across Chubb at all levels at country, regional and global level
• Able to resolve conflicts that may arise, and clear roadblocks that impede project progress
• Displays a strong understanding of IT and business change aspects of projects
• Able to travel interstate if required and work across APAC time zones

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