Rev Acct & Sttlmnt Analyst

Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. The Rev Acct & Sttlmnt Analyst is responsible for monitoring credit card payment, testing, data analytics, SOX controls, error processing, and commercial project participation. This role analyzes moderately complex financial, banking, ticketing, cargo, and customer payment data to identify trends and anomalies and to ensure financial integrity and accuracy.

• Analyze financial, banking, ticketing, cargo, and customer payment data and review activity for unexpected trends or results
• Build relationship with internal partners and external vendors to ensure needed financial and operational data is sent and received timely and is complete and accurate
• Analyze moderately complex data received from multiple sources and reconcile to internal financial systems and reports; create and validate ad hoc metrics and reporting
• Record accounting entries and perform analysis to complete the financial close process with minimal guidance and supervision
• Resolve issues, questions, and disputes received from internal and external customers in a timely manner, ensuring deliverables meet customer expectations and requirements
• Evaluate accounting and operational system issues and/or interruptions, determine root cause and conduct impact analysis, implement resolution plan, provide Sr Leaders with reporting and options for solution
• Observe system performance during day-to-day operation to ensure accuracy of system and process changes; research unexpected trends or results to identify root cause and report to Department Leadership
• Validate and document test cases in support of system upgrades, production defect fixes and projects impacting the Department
• Recommend and initiate opportunities to streamline work and to build checks and balances into work processes
• May perform other job duties as directed by Employee’s Leaders

• Knowledge of Company and regulatory ticketing, cargo, refund, and banking policies considered when performing analyses, responding to inquiries and when participating on projects
• Knowledge of economic and accounting principles and practices, internal controls and SOX compliance, industry trends, customer payments and refunds policies, banking, and the analysis and reporting of financial data
• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Knowledge of software systems and tools, including database tools, used in performance of day-to-day functional duties
• Skilled in asking insightful questions and listening to understand all perspectives with a solid understanding of Business impacts
• Skilled in collecting, organizing, visualizing and assimilating data from multiple sources, including turning raw data into meaningful information using ad hoc reporting tools, data-oriented programming languages and visualization software
• Skilled in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Skilled in use of Microsoft Office products, particularly Excel spreadsheets, Word documents, and PowerPoint presentations
• Ability to effectively communicate financial, ticketing and systems information to those without a similar background and to all position levels
• Ability to effectively communicate information and ideas in a concise and compelling story-line using all forms of communication, tailoring tone, style and content to the intended audience

• Competitive market salary
• 401(k) matching
• Health insurance
• Flight privileges
• ProfitSharing contribution

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.