Co-op, UX Research and Design - Crew Resources (Spring 2026)

Co-op, UX Research and Design - Crew Resources (Spring 2026)

• Assist with user research activities, including interviews, contextual observations, heuristic audits, and synthesis of findings
• Support workflow mapping, customer journey diagrams, service blueprints, and UI/UX evaluations
• Contribute to wireframes, mockups, and interactive prototypes using tools like Figma
• Participate in collaborative design critiques, system audits, and cross-functional working sessions
• Document emerging design patterns, contribute to the evolving design system, and help define/document standards
• Shadow UX teams working on AI/ML integration and explore how predictive technologies can support human decision-making
• Communicate design intent through clear visual documentation, written summaries, and occasional presentations

• Enrolled in a Bachelor's degree program in Human-Computer Interaction, Design, Cognitive Science, Computer Science, Psychology, or a related field
• Eligible for a 3-term Co-Op rotation through your academic institution
• Foundational understanding of user-centered design and accessibility principles
• Familiarity with UX tools such as Figma, FigJam, Miro, or similar
• Portfolio or work samples that demonstrate design thinking and problem-solving skills
• Strong visual and written communication skills
• Proactive curiosity—you ask questions, spot gaps, and take initiative
• Comfort with ambiguity and interest in working in a complex, fast-moving environment
• Collaborative mindset with openness to feedback and a growth orientation
• Interest in enterprise UX and the intersection of design, technology, and human performance

• Enhanced Functionality
• Analytics
• Marketing

Delta Air Lines, Inc. is an equal opportunity employer including disability/veteran