Medium Complex Claims Adjuster - Multi Line

Join us as a Financial Lines & Casualty Complex Claims Adjuster to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

• Proactively assess and manage medium complexity claims within authority limits from the first notification of loss to a timely, accurate and customer-focused resolution
• Demonstrate financial control with timely and accurate reserving methodology, and effective claims management
• Strict adherence to AIG Claims Handling Policy and Guidelines and best practice procedures, as well as applicable service level agreements and local regulations
• Maintain close collaboration / communication with Brokers and Underwriting teams
• Proactively identify and review suspicious / fraudulent claims on a consistent basis, in line with company's internal requirements
• Foster excellent professional relationships with internal/external customers to excel in customer service
• Deliver superior claims services and capabilities, ensure meaningful reporting on claims intelligence and analytics and sharing relevant insights
• Work closely with Regional and Local claims teams to drive greater alignment across the portfolio
• Ensure Claims Department reported timely and in accordance with the business datelines
• Effectively following up on recommendations from technical claims audits and continuous claim handling improvement
• Managing key claims handling inquiry; coverage determination, quantum analysis and legal liability assessment where appropriate within authority limits and providing a consistently strong standard of customer service including preparing timely coverage assessments and reservation /denial letters

• Bachelor’s Degree or a combination of education and experience
• Adjusters License
• Policy language skills enabling accurate and consistent policy wording interpretation
• Knowledge of insurance regulatory and/or procedural requirements in Puerto Rico
• Proficient in all Microsoft applications (Word, Excel, PowerPoint, etc.)
• Bilingual - Excellent written & verbal communication skills in both Spanish and English
• Effective communication, time management, administrative and report-writing skills
• Analytical and problem-solving capabilities with a strong attention to detail
• Collaborative skills and the ability to contribute effectively in a team environment, with other units within/outside the department and companywide
• Exceedingly customer service oriented
• Lateral thinking and the ability to problem solve and develop new ideas to improve working practices

• Excellent written and verbal communication skills in both Spanish and English
• Effective communication, time management, administrative and report-writing skills
• Analytical and problem-solving capabilities with a strong attention to detail
• Collaborative skills and the ability to contribute effectively in a team environment
• Lateral thinking and the ability to problem solve and develop new ideas to improve working practices

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks.