Manager, Customer Service

Make a Meaningful Impact at McKesson. Are you a people-first leader with a passion for delivering exceptional customer experiences? McKesson is seeking a Customer Service Manager to lead a high-performing team in our Irving, TX Customer Service Center.

• Lead and support Customer Service Supervisors (CSM1s) and their teams.
• Recruit, onboard, and develop top talent.
• Conduct performance reviews, coach for growth, and manage corrective actions.
• Foster a collaborative, empowered, and inclusive team culture.

• Proven ability to lead and develop high-performing teams.
• Strong business acumen and understanding of customer service operations.
• Experience managing to metrics and using root cause analysis.
• Excellent communication, coaching, and conflict resolution skills.
• Strong Intermediate proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).

• 401k matching
• Health insurance
• Flight privileges

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable.