Vice President, Sales Support Specialist, Markets

The Sales Support Specialist is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

• Sales Support Specialist provides sales support coverage across Markets business
• This particular role facilitates the client onboarding, documentation request and KYC renewal process acting on behalf of Sales
• Responsible for coordinating with subject matter experts to ensure standard responses held within relevant systems and content library are kept current and accurate
• Individual ensures information in responses is consistent with business objectives and strategic messaging, as well as aligned with the specific needs of the client or prospect
• Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure
• Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
• Appropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm’s reputation
• Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

• 6-10 years of experience
• Sales support and/or marketing experience
• Advanced knowledge of the Investor Services and/or traditional asset manager business
• Proficient in Microsoft Office with an emphasis on MS Excel
• Proven communications and project management skills
• Native level of Japanese/Business level of Japanese is preferred
• Bachelor’s/University degree, Master’s degree preferred

• Significant impact on the area through complex deliverables
• Provides advice and counsel related to the technology or operations of the business
• Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family
• Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
• Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services

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