Claims Processor Dutch Speaker (Madrid Based)

This is an exciting opportunity to join our EMEA Madrid Claims Centre team as a Claims Processor and play a pivotal role in delivering exceptional support to our local claims teams across the EMEA clusters. If you pride yourself on providing outstanding customer service and thrive in a collaborative setting, this position might be the perfect fit for you.

• Ensure timely completion of daily tasks and work within established deadlines (SLAs), applying appropriate processes and best practices to manage claims efficiently.
• Identify and manage process exceptions, collaborating with the Team Leader, Operations Coordinators, and colleagues in a dynamic and agile environment.
• Deliver high-quality service to brokers and customers, anticipating their needs and ensuring claims administrative tasks are completed accurately and efficiently.
• Support customers in navigating the claims process, maintaining a customer-centric approach in all interactions.
• Apply basic knowledge of commercial insurance (A&H, P&C classes, UW, or policy issuance) to claims processing tasks, ensuring compliance with industry standards.
• Stay current on insurance laws and market trends to enhance claims processing accuracy and efficiency.
• Demonstrate understanding of Chubb’s organizational systems and networks to foster collaboration with colleagues across the EMEA Claims Team.
• Leverage relationships and networks within Chubb to ensure smooth operations and adherence to established protocols.
• Maintain up-to-date knowledge of Chubb’s products and services to ensure claims are processed in alignment with plan features and costs.
• Provide accurate information and support for various claim types or standard settlements, acting as a trusted resource for internal teams.
• Ensure claims data entry, file indexing, and documentation integrity across all systems, demonstrating attention to detail and operational excellence.
• Commit to personal development through coaching and on-the-job training, continuously improving technical competency for claims administration activities.
• Adhere to best practices outlined in the Madrid Claims Centre SOPs and EMEA claims regional processes and protocols, ensuring consistency and quality in claims handling.

• Advanced level in English (C1) is a must.
• Native/Bilingual in Dutch is a must.
• Bachelor’s degree in law is preferred.
• Basic knowledge of commercial insurance (A&H, P&C classes, UW, or policy issuance) is preferred.
• Ability to organize work and perform within time constraints, demonstrating strong time management and prioritization skills.
• Proficiency in MS Office, especially in excel (Vlookup, Pivot Tables).
• Experience working independently or as part of a team, with a self-motivated attitude.
• MS Office knowledge.
• Experience of working independently or as part of a team – self-motivated.

• 30+ days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Meal allowance
• Pension plan
• Stock purchase plan
• Flexible compensation scheme
• Gympass
• Employee assistance program

Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.