Customer Engagement & Equity Manager (WMS2)

The Department of Revenue is looking for a trusted leader – someone who is dedicated to improving customer engagement and diversity, equity and inclusion (DEI) practices and policies to advance the mission of the agency

• Serve as a strategic thought partner and advisor on DEI initiatives, external relations, and community partnerships
• Implement customer feedback mechanisms and analyze the results to identify and improve upon internal processes
• Collaborate with leaders in the organization to identify opportunities to embed an equity lens into agency priorities and initiatives
• Develop plans and guidance for the agency on strategies to foster awareness, support, and culture change in the implementation of DEI principles within customer service delivery
• Serve as the agency’s External/Customer ADA Coordinator

• Professional customer engagement experience
• Effective in leading programs that focus on diversity, equity, inclusion, and belonging
• Building trusted relationships, interacting and influencing across all levels of an organization and with diverse and marginalized communities
• Experience developing/implementing principles and practices of equity, diversity, inclusion, and cultural responsiveness at an organizational level

• Defined benefit retirement plans
• Health, dental and vision coverage
• Deferred compensation plans
• Paid leave
• Staff training and other compensation benefits

The Department of Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals