DSHS ESA Customer Service Specialist 2

DSHS ESA Customer Service Specialist 2 Are you looking for a job where your work truly helps people? As a Customer Service Specialist 2, with the Economic Services Administration (ESA), you’ll be the first face clients see when they come to us for support at the South Bend Community Services Office. Many are experiencing tough times—needing food assistance, transportation, or financial help. Your role is to listen, respond, and connect them to the resources that make a difference. This position is more than paperwork or processes. It’s about showing care in every interaction and keeping things running smoothly behind the scenes, so our staff and clients have what they need. From issuing Electronic Benefit Transfer (EBT) cards to organizing supplies and keeping files accurate, you’ll help ensure our office operates with efficiency and compassion. If you want to be part of a team that supports Washington residents every single day, this is your chance to build a meaningful public service career. See why people like you choose careers at DSHS: Some of what you'll do: Greet and assist customers while providing program information. Process and issue negotiables to customers such as EBT, gas cards, and bus passes. Provide general program information to customers. Evaluate the need and initiate orders for office equipment, repairs, supplies, posters, and forms. Accept supply deliveries and verify orders for accuracy. Provide office support for all CSD staff, including those who are teleworking. Process and distribute incoming and outgoing mail. Maintain security and accuracy of all negotiables. Monitor office equipment and ensure it is in good working order. Ensure electronic and paper files are organized and updated. Respond to inquiries and resolve problems. What we are looking for: Outstanding Customer Service: Proven ability to provide compassionate, respectful, and professional service in every interaction. Experience working with vulnerable populations, including those experiencing homelessness or mental health challenges, is highly desired. Strong Organizational Skills: Meticulous attention to detail, ensuring accuracy and efficiency in handling tasks and responsibilities. Collaboration and Teamwork: Skilled in building positive and cooperative working relationships with colleagues and clients. Tech Proficiency: Confident in using Microsoft Office applications to support daily administrative tasks and client interactions. Effective Multitasking: Ability to handle multiple tasks and competing priorities while maintaining high standards of performance. Clear Communication: Strong verbal and written communication skills, ensuring clarity and understanding with both customers and colleagues. Adaptability: Flexible and open to change, with a willingness to adapt quickly to new processes, challenges, or environments. Who should apply? Two or more years of experience providing assistance to clients/customers regarding inquiries, complaints or problems AND high school diploma or equivalent. OR One year of experience as a Customer Service Specialist 1. OR Equivalent education/experience. Interested? Apply today!

• Greet and assist customers while providing program information.
• Process and issue negotiables to customers such as EBT, gas cards, and bus passes.
• Provide general program information to customers.
• Evaluate the need and initiate orders for office equipment, repairs, supplies, posters, and forms.
• Accept supply deliveries and verify orders for accuracy.
• Provide office support for all CSD staff, including those who are teleworking.
• Process and distribute incoming and outgoing mail.
• Maintain security and accuracy of all negotiables.
• Monitor office equipment and ensure it is in good working order.
• Ensure electronic and paper files are organized and updated.
• Respond to inquiries and resolve problems.

• Outstanding Customer Service: Proven ability to provide compassionate, respectful, and professional service in every interaction.
• Strong Organizational Skills: Meticulous attention to detail, ensuring accuracy and efficiency in handling tasks and responsibilities.
• Collaboration and Teamwork: Skilled in building positive and cooperative working relationships with colleagues and clients.
• Tech Proficiency: Confident in using Microsoft Office applications to support daily administrative tasks and client interactions.
• Effective Multitasking: Ability to handle multiple tasks and competing priorities while maintaining high standards of performance.
• Clear Communication: Strong verbal and written communication skills, ensuring clarity and understanding with both customers and colleagues.
• Adaptability: Flexible and open to change, with a willingness to adapt quickly to new processes, challenges, or environments.

• Benefits
• Health insurance
• Paid time off
• Retirement plan

The Department of Social and Health Services’ vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.