Driver Licensing Office Supervisor (Lakewood)

We are one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually.

• Evaluate employees’ performance and prepares performance plans and assessments.
• Communicate clearly and effectively with both customers and employees.
• Assess training needs of staff and arrange for or provides instruction.
• Provide coaching, mentoring, training, and guidance to unit staff who are responsible for quality customer service.
• Maintain records of all license work, fees collected, and monies deposited.
• Lead, motivate, and manage a team while adapting to unexpected situations and changes in the work environment.
• Receive and respond to challenges, solving customer problems.
• Conduct driving skills tests while riding in the applicant’s vehicle to assess their driving skills.
• Verify authenticity of documents, evaluate information and make sound decisions to issue licenses/identification cards/instruction permits and perform any other licensing functions in compliance with current laws, regulations and procedures.

• One (1) year of experience as a Licensing Services Representative 2 (LSR2).
• OR Five (5) years of experience issuing driver licenses or vehicle titles and registrations to the public.
• Two (2) years of relevant education may substitute year for year for experience.
• Experience must include: U.S. Citizenship, Valid WA driver license and five (5) years of licensed driving experience.
• Two (2) years direct customer service work experience providing product/services to the general public.
• One (1) year of experience using electronic systems and form templates to input data, navigate between multiple forms and screens, edit information and save completed work.
• One (1) year of experience with the ability to responsibly and accurately handle the public's money when processing financial transactions.
• One (1) year experience of assigning, guiding, coaching and training one or more.
• Successful completion of all components of the structured twelve-month training program as a Licensing Services Representative 1 (LSR1).
• Successful completion of Enhanced Driver Licensing (EDL) training.
• One (1) year of experience explaining rules, policies and or procedures are regular daily functions.
• One (1) year of experience evaluating complex information to ensure accuracy and verifying compliance with rules, laws, policies, procedures, or eligibility requirements to receive a product of service.

• Medical (including vision), dental and basic life insurance
• Staff training and other compensation benefits
• Paid leave
• Sick leave
• Vacation (Annual Leave)
• Holidays
• Dependent care assistance
• Other insurance coverage for auto, boat, home, and renter insurance

We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity