Senior Cloud Solution Architect

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

• Develop strategy to solve critical CAIP quality excellence initiative priorities to improve customer health across all Cloud+AI customers.
• Build trusted relationships with many stakeholders across CE&S org and business leaders to shape cloud and AI strategies, acting as a technical advisor and champion for long-term success.
• Drive operational excellence by owning field enablement, resolving blockers, and ensuring alignment with customer health plans and Azure consumption goals.
• Guide field teams through QEI priorities for customer health, delivering repeatable IP and contributing to Factory and Unified delivery engines.
• Develop high-quality, repeatable IP offerings that can be delivered by various Microsoft teams and partners.
• Coach field teams on value-based delivery (VBD), and continuously improve delivery guides.
• Lead enablement efforts, champs programs and collaborate with Worldwide Learning (WWL) to develop and publish learning content.
• Unblock and accelerate field pipeline and escalated requests to Corp, including solving for blockers.
• Deliver Unified offerings with direct customer engagement for new VBDs as needed.
• Capture and share customer feedback to influence Microsoft’s product roadmap and represent the Voice of the Customer in Engineering forums.
• Inspire AI adoption by sharing best practices, leading with Microsoft’s AI story, and helping customers innovate with confidence at scale.

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• 3+ years experience working in a customer-facing role
• 4+ years experience working on technical projects
• 4+ years in program management or equivalent experience
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
• Deep expertise in understanding Cloud Fundamentals

• 401k matching
• Health insurance
• Flight privileges
• Discounts on products and services
• Generous time away
• Giving programs
• Opportunities to network and connect

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.