Assistant Manager Operations - DCA

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Assistant Manager Operations invests in the future of Southwest’s People by coordinating all station activities to ensure a safe, efficient, hospitable, and on-time operation with an emphasis on Customer satisfaction.

• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Works in a cooperative spirit to ensure the success of our Company
• Verifies that quality work is done in the station and assists in any required area
• Reviews payroll and verifies that cash and negotiable items are handled properly
• Provides special care, attention, and assistance to all SWA Customers as needed
• Assists in hiring and training of Supervisors and station Employees
• Monitors staffing in all areas and verifies that overtime is used properly
• Assures Employee productivity
• Checks all machinery and equipment and coordinates repairs
• Performs special tasks or assignments as delegated by the Station Manager

• Must be able to work well with others as part of a Team
• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of job
• Must be aware of hazardous situations and be able to handle emergencies as needed
• Must work under tight time constraints to accomplish quick turns of aircraft
• Ability to meet the public and work well under stressful situations
• Must be able to effectively communicate verbally by telephone, face to face, and public address systems
• Must be able to use radio equipment
• Must have extensive knowledge in the areas of Customer Service, Ramp, and Operations
• Must demonstrate the ability to lead and motivate

• Competitive market salary from $95,750 per year to $106,400 per year
• Fly for free, as a privilege, on any open seat on all Southwest flights
• Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3%
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.