Access Channels Strategist

Ascension is seeking an Access Channels Strategist to turn data-driven insights into actionable opportunities to improve the performance, scalability, and consumer experience of Ascension’s access channels, including voice, digital, and in-person.

• Develop and maintain reporting frameworks that measure access channel effectiveness across digital, voice, and in-person
• Synthesize data across multiple analytics teams (ADSI, Marketing, Medical Group, Finance) to create a unified view of performance and opportunities
• Provide insights on channel utilization, leakage, consumer experience, and operational efficiency to guide decision-making
• Support leadership in shaping access channel strategy with data-backed recommendations
• Translate analytics into clear business cases and investment priorities for improving channel effectiveness and consumer experience
• Identify root causes of channel performance issues and recommend corrective actions
• Partner with cross-functional teams (Product, Engineering, Marketing, Operations, Finance) to ensure alignment on KPIs and measurement standards
• Serve as the channel data liaison between GMDx and enterprise analytics functions
• Support the development of dashboards, reports, and presentations for executive stakeholders
• Close measurement gaps by building holistic frameworks that track consumer journeys across channels
• Recommend new metrics, tools, or methods to improve access channel visibility and optimization
• Contribute to the maturation of omni channel analytics as a strategic capability within GMDx

• Education: High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required
• Additional Preferences: Bachelor’s degree in Business, Analytics, Data Science, or related field (Master’s preferred)
• 5+ years of experience in business analysis, data analytics, or strategy, preferably in healthcare, digital, or consumer access
• Strong analytical skills with the ability to translate data into actionable insights
• Demonstrated experience with performance measurement, reporting, and dashboard development
• Ability to work cross-functionally and build alignment across multiple analytics and business teams
• Proficiency in data analysis tools (e.g., Tableau, Power BI, SQL) and comfort navigating complex datasets
• Strong communication skills, with experience preparing decision-ready insights for senior executives

• Paid time off (PTO)
• Various health insurance options & wellness plans
• Retirement benefits including employer match plans
• Long-term & short-term disability
• Employee assistance programs (EAP)
• Parental leave & adoption assistance
• Tuition reimbursement

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.