DSHS HCLA Benefits and Customer Care Specialist

The Benefits and Customer Care Specialist will perform routine programmatic service functions related to information and referral services, WA Cares application and account management, and long-term care assessments

• Provide technical assistance and consultation on WA Cares program requirements and provide options counseling
• Submit, review, and research complex applications of current and former Washington state workers, older adults, and people with disabilities for WA Cares services
• Operate as the primary service contact for the program and respond to statewide inquiries online, over the phone, and in-person
• Educate individuals, family members, and representatives about WA Cares Fund benefit amounts, and prepare the customer for supports post-WA Cares Fund service exhaustion
• Determine long-term care options for individuals including private pay, Medicaid-funded long-term services and supports, and other community resources
• Assist WA Cares Fund Assessment Specialists with explanation and adjustments of recommended services plan to ensure customers are educated on choice and maximize allotment of benefits
• Approve, deny, modify, and cancel WA Cares Fund payment authorizations to ensure recipients can access long-term care services and providers can claim for services provided
• Act as a liaison for long-term services and supports providers
• Support people or their representative in understanding the service plan developed during their long-term care assessment
• Assist with finding long-term care providers, consult on services available, and provide guidance on provider rate setting

• Bachelor’s degree and 2 years of experience including planning, policy analysis, coordination and consultation with a variety of public and private agencies, organizations, or levels of government
• 6 years of professional/practical experience in planning, policy analysis, coordination and consultation with a variety of public and private agencies, organizations, or levels of government

• Health insurance
• Long-term disability insurance
• Paid leave
• Retirement and Deferred Compensation
• Social Security
• Public Service Loan Forgiveness
• Holidays
• Sick Leave
• Vacation (Annual Leave)
• Dependent care assistance
• Other insurance coverage

The State of Washington is committed to providing its employees with a stable work environment with equal opportunity for learning and personal growth