Underwriting Operations Technician - Dutch Speaker (Madrid Based)

Underwriting Operations Technician - Offline

• Process Management and Customer Service
• Support rules-based branch activities that require language skills and technical ability
• Book premiums for all lines of business onto business systems within agreed Service Level Agreement (SLAs)
• Prepare required policy documentation within agreed SLAs and quality standards and in line with Underwriter requirements
• Provide operational support for Offline business, demonstrating strong customer service support skills
• Manage broker queries related to Offline business, applying customer knowledge to resolve issues efficiently
• Own the centralized processes of Operations QA and reporting, ensuring operational excellence
• Support the management of Credit Control queries and conduct root cause analysis using data analysis skills
• Contribute to continuous process improvement across Operations by identifying opportunities and providing feedback
• Manage manual processing fallouts, employing troubleshooting skills to resolve issues
• Prepare underwriting files for renewal ensuring files are complete and meet audit requirements
• Ensure policy tracking/workflow tools are accurate and reflect the current status of policies
• Support the development and implementation of business processing tools by acting as a Subject Matter Expert (SME) and assisting in requirements gathering and User Acceptance Testing (UAT)

• Experience in process and results orientation, with strong analytical skills
• Fluent level in English. Proficiency in Dutch. Any other European Language will be highly valued
• Proficiency in MS Office, especially Excel
• Customer-oriented attitude with strong customer service skills
• Strong attention to detail and a desire to deliver high-quality results
• Problem-solving ability and decisiveness
• Ability to work both independently and as part of a team
• Previous experience in an underwriting support role and an insurance background is preferred
• Minimum High School Certificate
• Confident with effective communication and interpersonal skills, both verbal and written
• Timeliness and execution in task completion

• 29 days of vacation a year
• Working from home option
• Private medical insurance
• Life and accident insurance
• Meal allowance
• Gympass discount
• Stock purchase option
• Pension plan
• Comprehensive Learning&Development support

Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.