Consumer Experience Spec I

The frontline Specialist is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC).

• fielding and resolving inquiries via phone, chat, and other potential contact methods
• providing exceptional customer service
• striving to anticipate and meet the needs of AdventHealth consumers
• treating all consumers and colleagues with dignity and respect
• working collaboratively with colleagues to achieve quality and performance standards

• High-school diploma or equivalent
• 1 year prior experience in a Call Center or Customer Service environment

• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources

AdventHealth is a faith-based health care organization that strives to heal and restore the body, mind, and spirit.