FNOL Analyst

The FNOL Analyst reports to the FNOL Claims manager. The primary purpose of the job is the initial recording of FNOL (first notice of loss) information. The FNOL analyst is responsible for the propper record and processing of this information (“conversion de pre-denuncia”) for all LOB’s, opening the different coverage affected in each policy, creating reserves and closing claims at CWP (Closed without payment).

Responsibilities not listed.

• Bachelor’s degree completed or partial progress (min 50 %).
• Adjusting experience lower-level complexity claims (1 year)
• Ability to prioritize and multi-task effectively in a fast-paced environment.
• Ability to communicate information clearly and concisely both verbally and in writing.
• Computer proficiency.
• Requires proficiency in Desk Management, phone ‘etiquette’, time management and dealing with difficult internal customers.

• Data analysis for new claims received
• Sise’s data Validation entered in FNOL module (“Pre-denuncias”) as well as selection of the coverage to be affected for recording (“conversion”)
• Initial reserving
• Policy application or search in OV.
• Non-recorded Monthly Review. (Claims that have not been registered (“convertidos”)
• Payment of Fees in VBA claims.
• Documentation and reporting
• Loss Notice and acknowledgement letter generation then sent these via mail to customers and brokers.
• Policy request and sending it by email to external adjusters, analysts, and support within the OneView tool, in all cases.
• New claim advised report (obtained from Cognos tool).
• Provide an efficient service to our internal clients (handlers, supervisors and managers) for the claims data Sise transformation.
• Timely response and indemnity for assigned VBA cases for customer satisfaction.

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.