Team Lead - Items Processing Principal Coordinator

Team Lead is responsible for performing various duties required for the daily control and processing of items received through Items Processing channels. The ideal candidate is detail-oriented and curious, and will leverage research to ensure all transactions are processed properly and timely. In addition, the Team Lead manages the day/weekend workflow.

• Responsible for leading the team in production and escalating tech issues
• Responsible for daily production and daytime settlements
• Respond promptly and professionally to internal and external customers regarding resolution of issues
• Exercise exceptional communication skills in an effort to optimize each contact with internal customers and external customers
• Responsible for continuous improvement of job knowledge by exercising strong listening skills and asking questions for clarity
• Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
• Ensure compliance with business controls and other Regulatory requirements
• Participate in special projects as needed
• Undertake other projects/duties as assigned

• High School Diploma, GED, or equivalent certification
• At least 3 years Customer service or Call Center experience
• At least 2 years experience working in the Financial Industry
• At least 1 year of experience using Google Suite or Microsoft Office

• 401k matching
• Health insurance
• Flight privileges

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