Call Center Scheduler- Remote

The Call Center Scheduler will work with our Centralized Scheduling Department to support scheduling for an assigned healthcare specialty.

• Answer inbound patient scheduling calls
• Schedule patients for procedures
• Communicate with patients to schedule, re-schedule and/or cancel appointments
• Accurately collect and perform data entry of patient demographic and insurance information
• Build safe and trustworthy environment with patients
• De-escalate situations involving dissatisfied customers
• Utilize and maneuver between several different software systems
• Maintain accurate and up to date information in the documentation system
• Meet specified goals and objectives as assigned by management
• Maintain confidentiality of account information at all times
• Provide exceptional customer service to all clients
• Escalate any problems that may arise to management
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
• Maintain awareness of and actively participate in the Corporate Compliance Program
• Assist with other projects as assigned by management

• High School Diploma required
• One year of previous call center or customer service experience required
• Basic healthcare knowledge preferred
• One year of related experience in a medical setting with knowledge of insurance verification and prior authorizations preferred

• 401k
• PTO
• Medical
• Dental
• Vision
• Tuition Reimbursement
• Employee Assistance Program

Access Point, a division of Lifepoint Health, is a patient engagement company that works on behalf of physicians, hospital systems, and other key stakeholders to improve engagement and enhance outcomes for the populations they service.