Engagement Specialist

The Engagement Specialist plays a key role in introducing patients to Continuous Care (CC) services. This position focuses on proactive outreach, patient education, and enrollment — ensuring patients understand the value of CC and feel supported from their first interaction.

• Make outbound calls to patients identified through campaigns.
• Receive inbound calls from patients that received a referral to CC.
• Assess patient eligibility for financial assistance.
• Educate patients about the purpose and benefits of Continuous Care.
• Guide patients through the enrollment process in a clear, compassionate, and supportive manner.
• Utilize scheduling workflows to book initial discussions with CC.
• Coordinate with health system staff to ensure patients are scheduled at following hospital discharge.
• Monitor reports to identify and track provider referrals to CC.
• Conduct outreach to referred patients, ensuring timely engagement and follow-up.
• Partner with leadership to monitor referral trends and address any barriers to patient outreach.
• Engage 30–50 eligible patients daily who meet CC referral criteria.
• Assist with campaigns and initiatives designed to increase CC enrollment and patient engagement.
• Document patient interactions, eligibility status, and enrollment outcomes.
• Provide reporting to CC leadership on outreach activity, enrollment progress, and overall engagement trends.

• High school diploma or equivalent; associate degree preferred.
• Experience in healthcare, patient engagement, customer service, or related field.
• Strong communication and interpersonal skills, with the ability to explain complex information simply and compassionately.
• Proficiency in electronic medical record systems (Epic preferred).
• Strong computer skills and ability to navigate between multiple platforms.
• Ability to multitask, prioritize, and manage a high call volume effectively.

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Jackson Healthcare is a family of highly specialized healthcare staffing, search, and technology companies. Our mission is to improve the delivery of patient care and the lives of everyone we touch.