Senior Service Advocate

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• Handling member service inquiries, issues, and process requests received via telephone
• Acts with fast knowledge using integrated service tools
• Engages, consults, and educates members based upon the member's unique needs, preferences, and understanding of the Integrated Service Model (ISM) suite of services

• Ability to build a trusting relationships by taking accountability to fully understand the member's needs
• Ability to resolve complex issues with sensitivity and discretion
• Uses communication skills to build relationships with both internal and external members/constituents
• Ability to multitask and handle multiple functions and/or multiple products while maintaining and/or exceeding performance standards
• Demonstrates professionalism and presents a positive image when interacting with members and constituents
• Demonstrates strong member focus and utilizes all available resources to ensure prompt member satisfaction
• Demonstrates functional expertise and leadership ability

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues
• Paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access

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