Associate Clinical Programs Analyst (Registered Nurse/LPN)

Associate Clinical Programs Analyst (Registered Nurse/LPN) at MCKESSON

• Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures.
• Process data entry activities of pertinent information received at different points of contact during the delivery of program services.
• Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials.
• Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management.
• Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team.
• Telephone support in a live inbound/outbound call centre (including maintenance calls and adherence support both inbound and outbound as needed).
• Understand the patient’s healthcare plan and provide opportunity for the patient to access support beyond program medication.
• Administer and adhere to case management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
• Work directly with the reimbursement specialist and the physician to secure funding for their patient’s therapies.
• Assist with alternative funding searches when needed.
• Attend patient meetings, conferences as needed to increase knowledge in order to better support and educate patients.
• Identify and report AE’s to Health Canada, Med Info and enter source system and third-party systems.

• RN/RPN/LPN license is required; Registration with Provincial College of Nurses. Must be a member in good standing of respective regulatory college.
• 5-7 years of case/patient management experience.
• Motivated, personable and agile personality with experience in stakeholder management and patient care.
• Extensive knowledge of the MS therapeutic area preferred.

• Medical, Dental, and Vision
• Health Spending Accounts
• Flexible Spending Accounts
• 401(k) (U.S.)
• Pension (Canada)
• Employee Stock Purchase Plan
• Mental Health Programs
• Flexible Schedules
• Paid Time Off
• Wellness Program
• Education Reimbursement
• Volunteer Opportunities

About McKesson