Director, PICU/Respiratory Services

None

• Plans, implements and evaluates processes related to performance improvement, staffing effectiveness, fiscal management, staff competence and customer service outcomes
• Ensures that regulatory requirements/standards are communicated, implemented and monitored
• Collaborates with other members of the healthcare team to plan, implement & evaluate activities related to department, hospital and DMC objectives
• Models customer service excellence
• Assures quality and appropriateness of care
• Facilitates and supports the establishment of unit based quality improvement programs and supports continuous improvement processes
• Uses processes and metrics to manage/measure accountability for self and assigned services or units
• Creates an environment of shared decision-making
• Promotes positive customer relations with physicians, patients, families, visitors and employees
• Follows up on all complaints and provides feedback
• Monitors level of patient, staff and physician satisfaction
• Adheres to the DMC's Customer Service Standards
• Plans, implements and evaluates staff development & competency maintenance programs
• Ensures that elements of performance improvement findings are incorporated into educational programs as appropriate
• Supports professional growth and development programs, such as tuition reimbursement and nursing grand rounds
• In collaboration with the clinical manager, ensures staff participation in orientation, mandatory and continuing education programs and other staff development opportunities
• Develops, implements, monitors and adjusts capital and operating budgets
• Provides variance reports and/or corrective action plans as requested
• Mentors subordinate staff in creation and evaluation of budget
• Develops, implements and realizes effective cost containment measures
• Collaborates with DMC Finance representatives to create supplemental reports as appropriate
• Develops business plans and/or requests for proposals as requested/required
• In collaboration with clinical manager and unit staff, interviews, selects, evaluates, counsels, disciplines and terminates unit personnel
• Ensures that appropriate human resource activities are completed on a timely basis and in conformance with established policy
• In collaboration with peers & other members of the healthcare team within the facility & system (as appropriate), ensures that all policies, procedures and standards related to assigned unit/service areas, are reviewed/revised as outlined by regulatory standards and that clinical policies are evidence-based
• Ensures staff compliance with state, federal laws and regulatory agency standards/requirements
• Develops unit/service goals and objectives and strategies which promote the mission, vision and values of the DMC, the individual operating unit and/r clinical service
• Achieves related goals
• Maintains communication lines between self and staff and among staff, by conducting regular staff meetings and providing opportunities for team building and problem solving within a shared decision-making framework
• Monitors activities for and ensures compliance with laws, government regulations, Joint Commission requirements and DMC policies
• As directed, implements external and internal audit recommendations
• Ensures hospital departments achieve objectives for diversity of their suppliers

• Masters Degree Required in Nursing, Business, Health Care Administration or related field
• Three to five years experience, which may be concurrent clinical and/or progressively more responsible management experience
• Licensed to practice as a Registered Nurse (RN) in the state of Michigan

• Models customer service excellence
• Ensures quality and appropriateness of care
• Creates an environment of shared decision-making
• Promotes positive customer relations
• Plans, implements and evaluates staff development & competency maintenance programs
• Develops, implements, monitors and adjusts capital and operating budgets
• Collaborates with DMC Finance representatives to create supplemental reports
• Interviews, selects, evaluates, counsels, disciplines and terminates unit personnel
• Ensures compliance with state, federal laws and regulatory agency standards/requirements
• Maintains communication lines between self and staff and among staff
• Monitors activities for and ensures compliance with laws, government regulations, Joint Commission requirements and DMC policies

None