Medical Coding Revenue Cycle Case & Escalation Management Sr Associate

Join our dynamic Revenue Cycle Case and Escalation Management (RCCEM) team, where you will play a pivotal role in tackling our most complex and sensitive client issues.

• Follows team expectations and methodology to manage complex issues and escalations to resolution using the CRM platform (Salesforce).
• Maintains consistent communication with internal and external stakeholders including direct customer communication.
• Provides constructive feedback to improve service delivery, service offerings, and product outcomes.
• Leverages wide breadth of existing tools and resources efficiently and effectively to troubleshoot issues.
• Suggests workflow and quality improvements to reduce case inflow and improve client sentiment.
• Contributes to team initiatives to improve department processes and tools.
• Develops a plan identifying tasks and reasonable timelines
• Determines appropriate prioritization for completing work.
• Assigns tasks appropriately across teams.
• Identifies potential obstacles or challenges that could impact the completion of tasks.
• Promotes continuous learning by taking the lead in team discussions, fostering an environment for knowledge sharing and best practices.
• Mentors peers in effective escalation and project management by offering support, validating their work, providing constructive feedback, and shadowing them during calls.

• An ideal candidate will have medical billing/US healthcare experience or have demonstrated the ability to rapidly learn the foundational concepts of US healthcare and medical billing.
• Bachelor's degree or equivalent experience
• Certified Professional Coder (CPC) or equivalent

• Health insurance
• 401k matching
• Tuition assistance
• Employee resource groups
• Collaborative workspaces

athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.