Referral Specialist

The Referral Specialist, under the direction of the Referral Specialist Manager, is responsible for receiving and processing referral requests in a centralized call center environment. Processes medical record requests pertinent to the referrals as well as obtains authorizations as needed. Serves as a liaison between patients and medical office support staff in regards to referrals and appointment scheduling.

The value you'll bring to the team: Assists patients in a prompt, courteous, and efficient manner. Serves as liaison between the insurance company, the patient, and the physician office. Directs patients to the appropriate specialists and vendors according to their insurance. Takes accurate and legible messages, including time, date and other pertinent details. Answers non-clinical questions for patients and routes all other calls as appropriate.

Qualifications The expertise and experiences you'll need to succeed: High School Diploma or equivalent - Required 1 year experience in insurance referrals or authorizations - Preferred This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

• Receiving and processing referral requests in a centralized call center environment.
• Processes medical record requests pertinent to the referrals as well as obtains authorizations as needed.
• Serves as a liaison between patients and medical office support staff in regards to referrals and appointment scheduling.
• Assists patients in a prompt, courteous, and efficient manner.
• Serves as liaison between the insurance company, the patient, and the physician office.
• Directs patients to the appropriate specialists and vendors according to their insurance.
• Takes accurate and legible messages, including time, date and other pertinent details.
• Answers non-clinical questions for patients and routes all other calls as appropriate.

• High School Diploma or equivalent - Required

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Rollover PDO with service year increases in accrual
• Comprehensive benefits package
• tuition reimbursement
• matching 403b plan
• Company Discount programs
• Reimbursement for clinical position certifications

At AdventHealth Medical Group, you can be part of a team of driven professionals providing compassionate care to the communities across 9 US states. With a coalition of over 2000 physicians, we are ready to serve a wide variety of needs and communities. Through innovation, quality patient care and physician leadership, our focus is on adapting to the changing landscape of health care while remaining dedicated to improving the health and wellness of the people and communities we serve. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

All the benefits and perks you need for you and your family : Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Mental Health Resources and Support

Our promise to you : Schedule : Full Time Shift :Days - must be available Monday through Friday 8AM to 5PM Location : Virtual The community you'll be caring for : AdventHealth Medical Group West Florida Rollover PDO with service year increases in accrual Comprehensive benefits package; including tuition reimbursement and matching 403b plan Patient facing positions receiving company paid initial sets of scrubs Company Discount programs Growing Organization Reimbursement for clinical position certifications