Claim Representative Auto Bodily Injury

Under close supervision, this position is responsible for investigating and evaluating, primarily low to moderate complexity claims, to determine coverage available to policyholders and claimants.

• Handling 3rd party PI and BI ABI claims of low to moderate severity and complexity as assigned.
• Making contact with insured within Best Practice guidelines.
• Returning all phone calls and emails within Best Practice guidelines.
• Providing clear explanation of claims process and coverage to all customers.
• Acting as primary contact for customer and as intermediary between customer and other parties.

• University Degree/College Diploma or equivalent business experience preferred.
• Enrollment in the CIP program is an asset.
• High proficiency with Windows-based programs including spreadsheet and word-processing applications.
• Strong verbal and written communications skills.
• Ability to understand and apply policies and procedures.
• Proficiency in typing.
• Excellent organizational skills with ability to work independently.
• Solid analytical and decision making skills.
• Adjusters license as required, based on business needs.
• Customer service orientation; empathy.
• Demonstrated ownership attitude and customer centric response to all assigned tasks.
• Math skills.
• Excellent negotiation skills.
• Hardware and software skills to utilize and leverage claim and estimating technology.

• Health Insurance
• Retirement
• Paid Time Off
• Wellness Program
• Volunteer Encouragement

Solid reputation, passionate people and endless opportunities. That’s Travelers.