Auto and GL Adjuster-Complex Director

Join us as a Claims Complex Director to take on key responsibilities within a world-class claims function.

• Analyzing coverage; evaluating liability and damages, establishing accurate reserves throughout the life of the file;
• Maintaining and managing a diary system to efficiently manage and resolve cases;
• Communicating file updates and reserves to the broker, insured, and underwriter when appropriate;
• Attending mediations to resolve cases;
• Participating in roundtables to discuss reserves and strategy, efficiently managing and resolving assigned claim inventory;
• Effectively managing the litigation process and defense counsel to ensure timely and cost-effective outcomes.

• 5+ years of general and auto liability claim experience.
• Bachelor’s Degree or equivalent work experience.
• Experience resolving moderate to high severity injury claims.
• Must possess excellent interpersonal and organizational skills and be able to handle multiple tasks while managing competing priorities.
• Must be willing to work independently and as part of a team.
• Ability to collaborate and successfully manage work when working at home or in the office in a flexible work environment.
• Effective decision-making skills including the ability to recognize, analyze, and improve claims performance against standards and goals.
• In-depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.
• Experience handling self-insured retentions, surplus lines coverages, and partnering with MGAs is a plus.
• Multi-state adjuster licenses a plus.

• Prompt contact with insureds and follow up to complete timely and accurate reserves and claim resolution.
• Analyze coverage; evaluating liability and damages, establishing accurate reserves throughout the life of the file;
• Maintain and manage a diary system to efficiently manage and resolve cases;
• Communicate file updates and reserves to the broker, insured, and underwriter when appropriate;
• Attend mediations to resolve cases;
• Participate in roundtables to discuss reserves and strategy, efficiently manage and resolve assigned claim inventory;
• Effectively managing the litigation process and defense counsel to ensure timely and cost-effective outcomes.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions.