Manager, Process Management - Customer Resiliency, Recoveries Team (Hybrid)

Do you get excited about process management and creative problem solving? We are seeking a highly skilled and proactive Manager, Process Manager to support our Customer Resiliency, Recoveries Process Management team.

• Inspire and empower a small team of associates, leading a culture of collaboration, continuous growth, and excellence in process performance
• Direct ownership of business processes as a Process Owner, accountable for supporting performers with designing and implementing process improvements, managing risks and improving effectiveness of our control suite
• Regularly evaluate the health of our processes through monitoring KPIs and share insights and risk mitigation plans with senior leaders
• Apply various methods for process improvement to continually enhance operational effectiveness, identify the root cause of issues and manage risk
• Lead stakeholder engagement efforts and utilize exceptional communication, teamwork and influence skills to foster team alignment and drive process success
• Partner with Strategy and Product partners to help define our destination-state business
• Strategic planning, demonstrating the ability to set a vision, chart a path and execute with high impact
• Understand and influence across a value stream, including tech, business, product, and operations

• Bachelor’s Degree or Military experience
• At least 5 years of experience in Process Management, Risk Management or Project Management
• At least 5 years of experience working with cross-functional teams to deliver consumer experiences
• At least 5 years of experience managing senior stakeholders across business functions
• At least 2 years of People Management experience

• 401k matching
• Health insurance
• Flight privileges
• Long term incentives (LTI)

We value fresh perspectives, creative thinking, and a proactive approach to risk