Manager – Customer Data Quality

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

• Partner with Customer Success, Marketing, Sales and Technology stakeholders to understand business requirements and guide the team to spin off and execute projects to align with and meet the stakeholders’ expectations.
• Create and maintain dashboards to report on team productivity, utilization & data quality metrics.
• Ensure efficient production allocation and performance management.
• Consistently work towards maintaining high levels of TAT and accuracy metrics.
• Oversee end-to-end transition and management of Customer Data quality projects.
• Ensure accurate maintenance of customer data objects and fields in Salesforce, adhering to business requirements and KPIs.
• Develop and maintain comprehensive process documentation, reports, and knowledge base supporting Customer Data quality initiatives
• Lead, mentor, and develop a team of Data Operations Associates, fostering professional growth and career advancement

• Bachelor’s degree (mandatory), Master’s degree preferred.
• 12+ years’ experience working in CRM data operations and data quality management
• Strong people, project and stakeholder management experience
• with proven track record of delivering exceptional results and driving team performance (mandatory)
• Exceptional stakeholder coordination abilities
• with proven ability to build and maintain strategic relationships across multiple business units

• Health and financial benefits
• Commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.