Sri Lanka Business Continuity Management Head/Crisis Management Coordinator

The COB & CM Intmd Analyst supports Citigroup's Continuity of Business (COB) organization within Global Operations & Technology Risk Management (OTRM).

• Manages risk by analyzing the root cause of issues, impact to business, and required corrective actions.
• Collects and analyzes security risk evidence and coordinates with internal and external compliance and auditing agencies officials.
• Interfaces with business managers, end-users, and technical staff for provisioning access and exercises independent judgment in analyzing, configuring, and fulfilling required security solutions.
• Develops procedures and process control manuals.
• Initiates and manages the assessment, knowledge transfer, and transition of new security and or COB systems.
• Generates metrics and manages productivity to ensure service level agreements and client expectations are met.
• Troubleshoots and resolved the more complex and escalated issues not able to be addressed by the help desk requiring solid attention to detail.
• Utilizes good understanding of IS COB & Controls procedures and concepts and basic knowledge of other technical areas; identifies and analyzes problems; recommends and implements solutions.
• Resolves moderately complex problems projects through evaluation of business processes, system processes and industry standards.
• Applies good understanding of how the team and area integrate with others in IS COB & Controls in accomplishing objectives.
• Applies professional judgment when interpreting data and results.
• Breaks down information in a systematic and communicable manner.
• Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information.

• 2-5 years of relevant experience
• Proficient in Microsoft Office with an emphasis on MS Excel.
• Ability to work on multiple projects simultaneously

• Moderate but direct impact through close contact with the businesses' core activities.
• Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Discover your future at Citi