Call Center Agent

The Call Center Agent is responsible for providing immediate assistance, guiding and assessing customer needs regarding endorsement procedures, policy status, collections, renewals, reinstatements, online billing, claims follow-up, or any other type of assistance offered for our products.

• Assisting with claims procedures, guiding the customer through the process.
• Responds to policy status verification inquiries.
• Registers, responds to, and provides support for claims and assistance requests.
• Processes online policy payments.
• Provides support and guidance regarding renewals.
• Processes and forwards policy data update requests.
• Explains the benefits of the product the client is purchasing, including policies, costs, deductibles, etc.

• Knowledge of business and management principles
• Skilled in HR technology and information systems

• 401k matching
• Health insurance
• Flight privileges

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks.