Underwriting Assistant

Underwriting Assistant

• Providing prompt & accurate support to new and existing customers by phone, email and post
• Attract potential customers by answering product and service questions
• Investigate and resolve routine customer enquiries at first point of contact
• Analyze, screen and prepare Renewals for issuance
• Responsible for actively ensuring the retention of the customer base
• Compile data and conduct routine tasks to support Underwriters
• Liaising with Claims and Finance Departments to resolve queries
• Produce reports on an ad hoc basis
• Contribute to the development and maintenance of standards, policies and procedures regarding customer service
• Quality review testing on both offshore and local Processes to ensure CPC compliance
• Provide back-up support to other team members

• 1+ years’ experience working in the insurance industry
• Hold a recognized MCC qualification (or be grandfathered) or be working towards a recognised qualification
• Strong working knowledge of MS Office Applications
• Strong written and oral communicational skills supported by a friendly and outgoing disposition
• Methodical, accurate and strong attention to detail
• Organized, with good planning/time management skills to achieve tight deadlines/targets

• Company funded health care scheme
• Competitive holiday allowance
• Automatic enrolment into a generous defined contribution pension scheme
• Smarter travel options
• Staff discounts
• Wellbeing initiatives

American International Group, Inc. (AIG) is a leading global insurance organization