Principal Customer CARE Analytics Consultant

The Principal Customer CARE Analytics Consultant role is a highly experienced thought leader and strategic advisor who provides Department Leadership with actionable insights to navigate complex business challenges and guidance in our transformation.

• Tell a compelling and relevant story that conveys well thought-out recommendations, explain complex concepts in a straightforward manner with actionable recommendations, and present with poise and confidence
• Develop executive-level presentations related to projects or the comprehensive plan that are geared to provide executive decision support or provide updates to the progress of the plan progress

• Innovator knowledge in data visualization tools, relational database management and web analytics tools
• Skilled in collecting, organizing, visualizing and interpreting data, including turning raw data into meaningful information using data-oriented programming languages and visualization software

• Fly for free on any open seat on all Southwest flights
• 401(k) with Company contributions up to 9.3%
• ProfitSharing contribution
• Competitive health insurance

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.