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Ascension

Nov 10, 2025

Senior Analyst - Service Request Management

Remote, U.S.
Full-time, Remote

Details Department: IT Operations & Governance Schedule: Full time Location: Remote Salary: $82,825.00 - $115,453.00 per year Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer. Responsibilities As a member of the Service Integration and Management team, the Service Request Management Sr. Analyst plays a critical role in effective management of a complex, large scale service request management practice. The primary responsibilities of this role include working on request management processes, service catalog management, and analyzing process data to drive continual awareness and improvement. Collaboratively analyze the utilization of existing IT Service Management processes and tools Perform the day-to-day monitoring and oversight of Service Request Management and specific ITSM processes Collaboratively determine appropriate metrics to monitor and measure effective utilization and ongoing maturation of assigned ITSM practices and related processes Effectively utilize data from ServiceNow and other ITSM systems to develop and publish reports and dashboards Leverage ITIL and other best-practice frameworks Assist in maintenance of ITSM process artifacts for Service Request Management including related policies and procedures Create and maintain documentation pertaining to the adoption and execution of designated ITSM practice methodologies Support definition of service catalog requirements Participate in ITSM-related projects or programs Support the Service Request Management Process Owner Support ServiceNow and platform administrators, as well as other defined applications and integrations Implement specific system updates to support process automation and workflows Design communications that drive adoption Serve as an advocate for ITSM practices, methodologies, and a culture of continuous service improvement Utilize data from ServiceNow and other ITSM systems to analyze and recommend process improvement opportunities

Remote
$82,250 - $115,453
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